Questions and Answers We Have the Answers For You
Do you offer a True to Size fit?
Yes! We offer true-to-size wear, so you can feel comfortable and sure-footed all day long, which means you can get on with your day without worry, knowing you made the best decision in your purchase. Offering sizes Small - 2XL
If you need help choosing between sizes, we encourage you to size up for a more comfortable fit.
How do I care for my purchase?
Due to the delicate nature of some garments, please handle them with care to avoid jewelry and rough surfaces that may cause snags, tears, and pulls. When laundering, please follow the manufacturer’s care instructions on the garment tag or our additional launder care instructions below. By following these recommendations, you will extend the life of your garment so you can enjoy it for many days.
Additional Launder Care Recommendations for Clothing and Graphic Tee's:
We recommend carefully handling all clothing and tee shirts, laundering them on a cold cycle, and hanging them to dry. Due to the delicate nature of some printed graphics, laundering this method will ensure your item will have more extended wear and vibrance.
Shipping and delivery time?
Bennett Avenue Boutique does not have a physical store location. We do all our shipping to and from our P.O. Box that is located at:
c/o Minuteman Press Northwest, 10011 West Gulf Bank Rd. Suite B, P.O. Box #1, Houston, Texas 77040
We ship standard and priority mail from the USPS to the United States of America.
Our mission is to ensure you receive your package in a timely fashion without hassle; your package is our priority. Depending on your shipping zone from Houston, Texas, will determine the number of days for your package to arrive. Typically, the USPS can deliver within 2-3 business days, depending on weather and holiday peak seasons, which might delay your order. Please use the tracking number provided in your confirmation email to track the arrival of your package. All claims of lost or missing packages must be handled with the USPS. We are not responsible for any packages after they have left our store.
click here for more details on safeguarding your package.
What are your returns, exchanges and damages during transit policy?
Like you, we hate the hassle of returning something that didn’t work out, so we have made our return process easy with FREE return shipping, making it risk-free and hassle-free.
ONLINE PURCHASES:
If you have tried it on and the item(s) did not meet or exceed your satisfaction within 7 days of your items arriving at your destination, we will issue you a full refund.
CRAFT SHOW OR MARKET PURCHASES:
If you have tried it on and the item(s) did not meet or exceed your satisfaction within 3 days of your purchase at one of the craft shows or markets, we will issue a full refund.
However, we ask that all original tags be attached to the item(s) and that they be unworn or washed. Please keep these items away from pets, cigarette smoke, and perfumes to ensure their eligibility for a full refund. We can only accept your return if the above conditions are met.
Credit to your account will vary depending on your card service or bank. Typically, your account will reflect your credit in 5-7 business days.
All Jewelry, leggings & undergarments, and fragrances are non-returnable due to hygiene reasons. If you include these items with your return, we will not ship them back to you or issue credit to your account. All sales are final on sale and clearance merchandise.
Let’s start the return process:
Unfortunately, damaged items happen! We are deeply sorry that you must deal with the damaged item(s) that occurred in transit. Please email us at support@bennettavenueboutique.com immediately within 7 days of receiving your merchandise. We will help make it right.
Currently, we are not accepting exchanges.
Return Process
Dang it, we hate it when it is not meant to be, but we have NO FEAR; we are here to fix it for you. Let’s get started right now:
Please email us at support@bennettavenueboutique.com and provide us with the following information:
- Your name
- Order number
- Item that did not work out.
Once we have your information, we will email you your return shipping label. Please print your label, adhere it to a new or original package we shipped to you, tape your package so it is secure, and send it back to us immediately. Also, include your original or copy of your invoice.
It’s that simple.
Disclaimer and promise when you subscribe with us:
We understand your email is personal and private, and we promise never to spam or sell your email address to anyone; that would be horrible. Ugh, so we give you our 100% guarantee that your information is safe with us always. As a member of our email subscription, you may opt out anytime. We would hate to see you leave, but that’s cool; we understand and want to wish you all the best. Thank you so much for being a part of Bennett Avenue Boutique.
Coupon Codes and Forms of Payment:
Saving is great!
We sometimes offer huge discounts and coupon codes. Please note that only one coupon or promotional code can be used per transaction, and coupon codes cannot be re-used after expiration.
We accept most major credit and bank cards, including Master Card, Visa, American Express, Discover Card, Shop Pay, and Google Pay. Currently, we are no longer allowing payments with PayPal.
Product image disclaimer:
- Stripes, patterns, and colors may vary from the garment on our website or social media pages.
- Colors will vary on different devices and screens
- Fashion jewelry is what we offer.
- Certain jewelry will have different shapes and stones, as shown, and might vary depending on your purchase.
- We offer all the information the manufacturers provide on the tag, such as whether the product is nickel-free or hypoallergenic.
Marketing disclaimer:
When you create an account with us, enter one of our contests, or sign up for our newsletter, blog, or social media, you automatically receive our email marketing. You may opt out at any time.
Contact Form Below:
Please fill out the form below to get in touch. We aim to respond within 24 hours. Thank you, and have a wonderful day.
